Airlines  Are Data Mining, Is this a good thing?

Discussion created by anadyr on Nov 8, 2013
Latest reply on Nov 11, 2013 by anadyr

This article comments on the lengths to which arilines are going to understand individual customer's preferences.  Not if they would only get the fact that we want service, more legroom, and on-time performance, maybe we'd be getting somehwere! Customer Relations Management is the new thing, and I am sure it has a place, but like most things meant to understand us, it borders, in my opinion, on an invasion of privacy.

PS: I like my Manhattan up and stirred, a lie-flat bed, 100 volt plug at the seat, and my Chateubriand carved table-side, if they're mining my data