Reservation/Cancellation Records

Discussion created by wardini on Nov 2, 2013
Latest reply on Nov 6, 2013 by tef6178

Does anyone know if there is a way to see all of the records of reservation + cancellations online?     I cannot find a complete list of the account activity for the last month.   It's strange that the web site has upcoming reservations and I did see a list of cancellations but it was not complete.   The issue is that we went through multiple reservations and cancellations and somewhere along the line, when checking into the hotel, the pre-payment was not credited.  So we have been charged for 3 nights and only stayed 2 nights.  Has that happened to you in the past?   I have all the email records showing what happened but I was hoping to see all the activity online.