Couldn't somehow seem to respond to the originally posted note by another guest.
The JW in Seouls is absolutely fantastic---been there probably a dozen times.
Beautiful hotel, great staff every visit; amazing gym, and great concierge lounge.
I am also a "Super busy business man" as the original post described himself.
It was not clear what the actual problem was except maybe he did not receive info about what time breakfast was offered.
Maybe he was too tired to simply remember??? That happens to me all the time and is then not the hotel's fault, and should not mean a hotel needs to compensate us.
Just want others to know my experience there.