Chico, doorman at Marriott in Franklin, TN

Discussion created by 2306 on Oct 28, 2013
Latest reply on Oct 30, 2013 by laurac

I'd like to compliment the excellent service we received from the doorman at the Franklin, TN Marriott on Cool Springs Road.  We appreciate the shuttle service offered from the hotel to downtown Franklin and very much enjoyed our driver/doorman, Chico.  He was so energetic and fun!  He pointed out many points of interest along the way and discussed some of the town's history.  He was so entertaining to my 82 year old father, two children (ages 10 & 12), and me.  My dad was especially pleased to compare stories with Chico about their mutual military service.  The rides both to and from the hotel were an absolute pleasure.  During our stay, we noticed how friendly Chico was to all the visitors to the Marriott.  He opened doors for the elderly, mom's with strollers, and various others.  He also greeted each guest with a healthy, "Hello, welcome to the Marriott!" or, "How are you today?".


Personal service like this must not go unrecognized.  I hope corporate Marriott will take some time to recognize this jewel of an employee.