I have free night certificates, and want to let my son use them to take a couple of vacation days away from college. I just go off the phone with the rewards department, and they say I can't do that, that these are non transferable. He's family, I don't consider that a transfer. They are my certificates, and I should be able to do with them what I want. I don't have this problem with other hotel programs.
The rep on the phone said if I didn't show up, they would charge him for the room.
I stay in a hotel, probably 100 nights a year or better. What can I do, to make this happen, without problems. I will probably start spending more nights at other chains.