Great Future

Discussion created by dhawke98 on Oct 23, 2013
Latest reply on Oct 30, 2013 by laurac

Miguel at the Fairfield in Orlando near Universal really knows customer service.  He is the ideal front desk clerk and could easily be a good concierge. With a little mentoring I could easily see him as a manager.  He greats everyone coming in no matter how busy he is and always has a smile.  Once he meets a person he remembers their name and preferences.  May sound trivial or like something all clerks should do, and I agree on the clerks, but it is something that is very uncommon these days.F