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What if a guest refuses to leave?

Question asked by john_thai on Oct 16, 2013
Latest reply on Oct 22, 2013 by painedplatinum

What are the hotels options if a guest won't check out on time? I arrived at a Marriott in Bangkok. It was completely full. I had a reservation, no problem. But the person who was in the room I was supposed to get hadn't checked out. He had a later flight, apparently, and wouldn't leave.

 

The hotel staff took care of me. Brought me a paper and a snack and made me comfortable in the lounge for a few hours. Can't blame the staff.


But it just made me wonder what the staff can do?


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