Why Did I not get the Propper Credit For a Goodwill Adjustment?

Discussion created by sadenheart on Sep 30, 2013
Latest reply on Sep 30, 2013 by painedplatinum

I recently received a goodwill adjustment so I could stay at the Marriott Marquis SF. I wanted to stay for two nights. and my point balance just came shy of a lttle over  35,000 points which cleared my

my account. I was shocked the next day when they had me checking out.

when I addressed the issue with the CR's at Marriott Rewards they replied like they did not know what i was talking about?


Any advice?