Rewards When Not Booking thru Marriott

Discussion created by ns0001 on Sep 26, 2013
Latest reply on Sep 26, 2013 by ks77

I don't know if anybody has the same gripe as me. I stayed at a Courtyard in Torrance, California  for 10 days with my family in August. I paid over $2,100 to Marriott. I was rejected for I rewards because a used a booking service (it was complicated since I needed 10 days while in California). When I checked in they said they had my rewards number and didn't say there was a problem. So when I got home I looked for the points and there were none so I requested the points and submitted my bill. I got an email rejecting the points. This is utter BS.


You book an airline, whether through a travel agent, a service like Kayak or Priceline and you still get the points. No questions asked. I do travel for both business and personal reasons and I've never encountered this before.


I will have to think long and hard before I use a Marriott again.


Please take note of this before staying at a Marriott.