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The WOW Factor

Question asked by razorbackfan on Sep 20, 2013
Latest reply on Nov 4, 2013 by jerrycoin

I recently attended a training session for tourism industry employees on how to provide the WOW factor for your guests.  Unfortunately, it was more of a WHY you do it, rather than giving suggestions on HOW to do it.  As a consumer that stays in hotels rather than a hotel employee, it made me start thinking about the things that make me say "Wow" when I stay at a hotel.  What are the things that make you say "Wow" when you stay at a hotel? (Pretend we are putting together an agenda for a Marriott employee training.)