The following notice appears on the Marriott hotel reservations pages:
- Please Note – USD 50 deposit for incidentals required for cash paying guests. Unused deposit will be refunded by mail after check-out.
I have some thoughts about this policy that I'd like to share here and receive feedback:
Does Marriott endorse sending the unused cash deposit back as cash to the guest by mail?
Exactly how is the deposit refunded? The policy isn't well explained where its displayed.
It seeems that if a hotel guest has only cash for payment, then they may not have a bank account or credit card account.
In that case, I would think that the deposit could be returned as a money order of some sort, and one that's easily redeemable by the cash paying guest.
Is this sort of deposit refunding practiced by other hotels? The policy doesn't seem to be guest friendly.