AnsweredAssumed Answered

Virtual Concierge?

Question asked by iahflyr on Aug 22, 2013
Latest reply on Aug 26, 2013 by iahflyr

We will be staying across town tomorrow night as a quick little getaway and since we've most likely lost the platinum arrival gift (maybe at this place we'll get it) I thought I'd send the Virtual Concierge a request for a bottle of wine and some fruit to be in the room when we arrive at check-in time or just before.  Here is the message I received in return:

Because you're within 24 hours of arrival, we won't be able to take your requests with this form, but you can call the hotel directly with any request.


Well it isn't within 24 hours of arrival as check-in time is 4 P.M. and it was just after noon today when I sent the request.  This is the first time I've seen this and I've used the Virtual Concierge many times a day before arrival outside of the 24 hours from check-in.

My questions are, how many of you out there in MI land use the Virtual Concierge and for what type of services have you requested?  How often when you've requested something has the hotel failed to deliver?