bagwhan

Mandy at the Swindon Marriott - thank you!

Discussion created by bagwhan on Aug 20, 2013
Latest reply on Aug 24, 2013 by jerrycoin

Mandy is an exceptional Marriott staff member.

 

Because of the ongoing refurbishment works, I was unable to get a room online, or through Silver Elite reservations last week for a room on Saturday night.

 

My mother was in hospital in Swindon in the Acute Cardiac Unit, so I was desperate to find a room.

When I called the hotel direct, Mandy was really helpful and kind, added me to the hotel wait list, and helped me secure a room at he best rate she could offer.

 

On arrival, the room was lacking furniture, so to reduce my already high stress levels Mandy immediately upgraded me to a suite.

 

I can't thank her enough for the care and compassion she showed me.

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