Good Evening - I had one of the most pleasant evening hotel meals that I wanted to brag about. Mimi the dining attendant makes one great veggie patty melt and bartender. More importantly, a warm and hospitable service-driven employee. While sitting outside on the patio for an evening meal, she was extremely attentive and a great conversationalist. I now know all about the local park where I will take my morning run tomorrow (as well as the fact the salmon are running here!). If we lived here, I would actually bring my family here for a meal if I knew Mimi was working. The service was that good to make it a family outing!
I was also able to share this directly with the Operations Manager who was onsite this evening and also wanted to nominate Mimi for a Spirit of Service award as I believe her attitude that I experienced tonight is her everyday performance. This is an "A-Team" in terms of service orientation, truly a team that understands the difference of serving people though "hotel-ing" versus "hotel-ing" in order to provide a service.
Malcolm O'Neal, firstname.lastname@example.org