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Does it help to set up a reward reservation personally or online?

Question asked by tenman on Jul 20, 2013
Latest reply on Jul 28, 2013 by lakersfan

My first time actually using points so bear with me.  I'm curious if it works better to book my reservation with the hotel personally than online.  The hotel shows available 2 room suite - I need a large room for my family(4kids) vacation-yet  the rewards option only gives me one choice.  I wonder if I can pay more points for the room I actually need as oppose to using points to pay for two rooms?  I'd hate separate my family (mostly me from my wife) if I can help it.  The points are not the issue as much as I want us all together.