A Shining Star in the Spirit to Serve

Discussion created by texasvoyager on Jul 15, 2013
Latest reply on Oct 29, 2013 by texasvoyager

I wish to recommend Laura C. at the front desk of the Marriott Kansas City Country Club Plaza for her impressive Spirit to Serve.  I was impressed from the moment she started to check me in on a very busy Monday night by her genuine, warm, inviting, and caring attitude.  This was my first stay at this property and from the start, Laura left a lasting impression.  I have rarely felt so doted upon by the staff of any Marriott.  Later in the week, I learned that I would need to return to KC the next week for continued work with my client.  Unfortunately, all of the rooms in town were filled by those attending a large, annual, city-wide business conference.  Laura worked diligently and invested far more time and effort than needed to find me another room in town at the 11th hour.  This is the kind of 'above and beyond' spirit that epitomizes the best that Marriott has to offer.  Rather than stay at another Marriott closer to my client next month, I just rebooked at the Marriott KC Plaza in no small part due to the example she set and that of the rest of the staff from the bell stand, to the concierge's lounge, to the lobby bar.  Laura is truly deserving of this recognition.  Thank you.