When you are treated as family, you feel at home, even on the road!

Discussion created by texasvoyager on Jul 16, 2013
Latest reply on Oct 30, 2013 by laurac

So my second nomination for the 'Spirit to Serve' recognition is Jeri, the front desk manager at the Fairfield in Cedar Rapids, Iowa.  This is a very new property that has become my favorite in Cedar Rapids based solely on their incredible staff lead by Jeri.  I have spent much of the past year doing consulting work in Cedar Rapids with a client that has brought me back time and time again since 2009.  I have stayed at the other Marriott properties in the area, but none compare to the staff of this Fairfield Inn.  It is a farther drive to my client's site buy quite worth it.  I have never encountered another manager so devoted to her guests, her inn, and her day to day work.  Jeri always welcomes you with a warm smile and treats her guests as family back in town for a visit rather than just another customer paying for a night on the road.  It may sound like a subtle difference but, to a road warrior, this makes all the difference in the world.  Her dedication is beyond compare as I have found her on site even on her days off dealing with all the issues of a newly opened hotel, training new staff, fixing the faulty room key machine, directing maintenance to get the hot water running in a snow storm, and anything/everything else needed to make the day-to-day business a sure success.  Jeri is among the finest I have met at scores of Marriott hotels over the past decade of heavy business travel.