It is now 11:21 am eastern time. I have been on hold awaiting the next available representative since 10:19am. 62 minutes and going for a Company that 's only function is providing service. Maybe since they added old Mitt Romney to the board of directors the Marriott group has decided to downsize or outsource this function. 2512 nights with this Company. Never had to wait this long with anyone, ever........... now 68 minutes and still the fun goes on.