AnsweredAssumed Answered

Instant Redemption

Question asked by angimike on Jul 7, 2013
Latest reply on Jun 14, 2014 by subman

My family is headed to Grand Cayman next week and I have been trying to use my Rewards points towards an in-house gift card for dining, gift shop, the spa, etc.   The Rewards gift cards are actual plastic cards which take 7-10 days to process then are mailed to you, which seems archaic to me,  The electronic gift cards are issued by a third party and cannot be purchased with Rewards points and according to the front office manager at the property this particular hotel does not participate in the Instant Redemption program.  I am a platinum member staying at Marriott hotels over 100 nights a year and  I have hundreds of thousands of Rewards points.  Could someone please explain to me how we can put a man on the moon but I am unable to use my points when I want to use them?