I have tried the online comment form, but am not getting any response. I have tried email direct to firstname.lastname@example.org. Again, no response.
I will try this forum as a last resort.
I was given temporary Gold status and invited to register for the Taste of Gold promotion. I registered. The rules were simple: I needed to achieve 6 stays by June 30 in order to maintain Gold status through Feb 2015.
It was not easy, but I achieved 6 stays before the June 30 deadline. (Also, to be fair, these were not all single-night stays. Most were multiple-night stays. So Marriott certainly profitted from my business.)
The 6th stay -- the last one I needed to achieve the challenge -- ended June 30. That's when I checked out.
As you know, Marriott Rewards usually takes a couple of days to post stays to your account. So my stay ending June 30 was not posted until July 2.
To my surprise and disappointment, I was too late. The challenge (Promotion) was closed and I lost the opportunity to confirm Gold status.
To add insult to injury, I was immediately demoted to Silver status. I received only a 20% bonus for my stay, not the 25% Gold bonus. I had Gold status throughout my June 28-30 stay, so I should have received 25% for the stay.
The bigger issue, of course, is being cheated out of the Taste of Gold promotion. I obeyed the rules and completed 6 stays by June 30. 5 of those stays were posted by June 30. The 6th stay was posted today, and you are not counting it.
This is a clear case of bait-and-switch. I obeyed the rules -- 6 stays by June 30 -- but clearly you have changed the rules on me. That's not fair.