sg1974

Misleading Room Rates?

Discussion created by sg1974 on Jun 28, 2013
Latest reply on Jul 2, 2013 by erc


I don't know whether anyone has come across this before, but it was the first time for me.

I was looking into the headline rates for the hotel which was as follows:

 

Advance Purchase Rate, includes buffet breakfast, prepay in full

 

There were rate changes throughout the stay as it was over 5 nights, this is nothing unusual

But only when I was reading the Summary of Room Charges did I come across the following:

 

Summary of Room Charges

·         ·         (2 nights)

Advance Purchase Rate, includes buffet breakfast, prepay in full

·         ·         (2 nights)

20 pct off European Summer Leisure Rate, prepay in full, non-refundable if cancelled more than 1 day after booking, no changes

·         ·         (1 night)

Advance Purchase excluding breakfast, prepay in full

Estimated government taxes and fees

Total for stay (per room)

 

I find it hard to believe they can advertise a room that includes breakfast, yet for some of the days breakfast is excluded.

Be very careful when looking over the summary of charges particularly if you are paying in advance and no changes are allowed.

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