Mia at the Fairfield Inn and Suites (116 West 28th Street, NYCity)

Discussion created by jgentner on Jun 16, 2013
Latest reply on Jun 19, 2013 by laurac

We have stayed at this Fairfield a few times in the past, but on our recent visit (June 7-10, 2013) we were treated like royalty, thanks to the service a Mia at the front desk.  When we checked in, Mia was very friendly and told us that, due to our Marriott status, we were upgraded to a KING suite. We teased her about being "royalty" and she referred to us as the King and Queen after I introduced my wife as my Queen.  Throughout the weekend, when we walked through the lobby, we were greeted by Mia as the King and Queen.  We began calling her the "Princess".  Mia constantly reminded us that, if we needed anything, to just ask.  Mia made sure that we remembered the times of the breakfast service and gave us directions to several locations in the city that we wanted to visit.  On our last night, Mia noticed my wife was outside the hotel trying to take some photos on the tall buildings in the NY skyline.  She told us of the rooftop deck in the hotel that we did not know about and my wife was able to get some beautiful skyline photos.  Mia was indeed a princess to us and I am sure that others have had similar experiences with her since she is a genuinely kind and helpful person.  I hope Mia is still at the front desk on our next visit to the Big Apple!_