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SLA for requests submitted via web

Question asked by kk_z1 on Jun 11, 2013
Latest reply on Jun 23, 2013 by kk_z1

In regards to getting timly responses from customer service, is there a defined SLA? It seems to me that you send a note using the web form and then it is up to your luck whether you get a timly response or not. Simple requests such has getting proper credit for your stay takes weeks.