Thanks to Carrie, Night Housekeeping Supervisor, Cleveland Renaissance on Public Square

Discussion created by mshapiro99 on May 13, 2013
Latest reply on May 13, 2013 by laurac

Dear Marriott Spirit to Serve:


I wanted to call out "Carrie" the Night Housekeeping Supervisor at Cleveland's Renaissance on Public Square.


Due to a room assignment snafu, my family was (eventually) given a room with 2 beds, but it was not feather free. We need feather free due to allergies.


Carrie changed the bed linens at 11PM, in a room full of road weary adults and crabby children.


Some may say that she was just doing her job, but I say yes -- she was doing her job -- without a complaint, efficiently and effectively.


She turned around what was looking to be a negative experience based on a botched room assignment ... and I think she deserves note and reward from her management team.


Thank you.