Dear Marriott Spirit to Serve:
I wanted to call out "Carrie" the Night Housekeeping Supervisor at Cleveland's Renaissance on Public Square.
Due to a room assignment snafu, my family was (eventually) given a room with 2 beds, but it was not feather free. We need feather free due to allergies.
Carrie changed the bed linens at 11PM, in a room full of road weary adults and crabby children.
Some may say that she was just doing her job, but I say yes -- she was doing her job -- without a complaint, efficiently and effectively.
She turned around what was looking to be a negative experience based on a botched room assignment ... and I think she deserves note and reward from her management team.