profchiara

Won't take no guff... :)

Discussion created by profchiara on May 10, 2013
Latest reply on May 14, 2013 by profchiara

I never thought I'd write such words (and would never say them out loud), but I find not only with my dissatisfaction with Marriott leading me to other hotels, but also in general I have developed into a "won't take no guff" personality.  I had reservations at my beloved Pesaro Palace which gave me such spectacular views and a huge Grand Canal room last time starting this Wednesday for 5 nights.  I wrote a note to them in Italian (once again complimenting them) asking for a canal view room again.  Since this time I booked a higher-priced junior suite, I didn't think it would be a problem.  It was.  They informed me that they could not give me a canal view because 'those rooms were taken.'  Since I made my reservation with free cancellation on booking.com, I promptly cancelled it.  I will now be staying at the Hotel Ai Reali near the Rialto bridge (same price, junior suite, with canal views and an excellent reputation on tripadvisor).

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