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Spouse [gold elite]in room w/ platinum elite charged for breakfast Renaissance Charleston SC

Question asked by lrak18 on Apr 9, 2013
Latest reply on Apr 25, 2013 by ksinghal
Branched to a new discussion

In all our travels spouse has always been welcome with me in concierge lounge or complimentary breakfast when no lounge exists. The Charleston, S.C. Renaissance says spouse must pay for breakfast because new policy restricts breakfast to elite member on reservation only... We are registered as staying 2 in the room but only one may have comp breakfast.

Is this anyway to reward loyalty? this is outrageous, has anyone else run into this? How can we impact the system that so dreadfully mistreats it's best customers.

fyi, spouse is gold elite and I am platinum.

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