About to head south with a family of six to Harbor Beach for third year..........we've booked suites in past -- none available this year. We've tried. What is frustrating is that we've tried to book a poolside bungalow (I mistakenly called it a cabana initially with staff) and I emailed the office the 3/18 to see if we could secure one despite my wrong vocab initially. I didn't hear back from central office until Friday (we arrive this Wednesday the 27th) and was told it was booked -- at this property they release pool side bungalows Friday before.... Called recreation, got two days mid-week, but told Easter weekend was booked. Called back to see if I could get next Monday -- no luck.
My issue -- I called in time for booking; we are platinum and repeat GOOD customers and clearly response was not timely.
Don't want to be obnoxious customer, but have 3/4 red head kids so shade in FLA is a must and husband with history of skin issues........
Very unhappy with this outcome -- think there has been change in this local office.....