If you read the Wall Street Journal you might have seen this article by Peggy today:
Her commentary on a Pittsburgh hotel (I assume she means the Hyatt but am not sure) caught my attention:
"I'm in Pittsburgh, making my way to the airport hotel. The people movers are broken and we pull our bags along the dingy carpet. There's an increasing sense in America now that the facades are intact but the machinery inside is broken.The hotel has entrances on two floors. I search for the lobby, find it. Travelers are milling about, but there's no information desk, no doorman, no bellman or concierge, just two harried-looking workers at a front desk on the second level. The man who checked me in put his phones on hold when I asked for someone to accompany me upstairs. As we walked to the room I felt I should explain. I told him a trial attorney had told me a while back that there are more lawsuits involving hotels than is generally known, and more crime, so always try to have someone with you when you first go to your room. I thought the hotel clerk would pooh-pooh this. Instead he said, "That's why we just put up mirrors at each end of the hall, so you can see if someone's coming." He made it sound like an amenity.
"What should we do then, scream?" I asked. He laughed and shrugged: "Yeah."
Things are getting pretty bare-bones in America. Doormen, security, bellmen, people working the floor—that's maybe a dozen jobs that should have been filled, at one little hotel on one day in one town. Everyone's keeping costs down, not hiring."