carolynd

Changes to Loyalty Program - Megabonus offer and tier changes

Discussion created by carolynd on Feb 17, 2013
Latest reply on Feb 17, 2013 by californian

As a gold elite member I am very disappointed about changes to the rewards program.  I don't understand why the Megabonus offer I receive is less valuable/attractive than the one posted on your website.  Also I didn't think that category changes were going into effect until May.  Three of my favorite properties have already been upgrades and more points are required now.  I was under the impression that we could reserve at current levels until May and even use those rewards in the next year.

 

I have limited funds and have directed my business to Marriott.  These changes are making me rethink my decisions.  I hope someone will address why the most loyal customers receive the least benefits.

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