Missing Rewards points

Discussion created by jaykay on Feb 5, 2013
Latest reply on Feb 9, 2013 by gemprincess

I just completed a three week stay in London, and almost two weeks later, my points have still not posted. The hotel sent them along to Marriott Rewards. I sent an email with the receipts attached and got a form letter response, noting that they'd get on it one of these days. (It didn't literally say that, but you know what I mean.) Anybody have any suggestions for moving this process along? It's maddening.