verne

Spirit to Serve Nominations

Discussion created by verne on Feb 2, 2013
Latest reply on Jul 17, 2013 by verne

I want to nominate two exceptional employees for a Spirit to Serve award from TownePlace Suites by Marriott Stafford/Quantico VA. Ms. Andreayana M. came to my aid when I reserved a studio with only a range top vice a stove with an oven. I assumed that I had an oven and went out the very night after check-in and purchased grocery to prepare meals in my room. I discovered the next morning that the room only had a range top. I approach the desk to find that all suites with full stove/ovens were taken. Ms. Andreayana check to see which guests reserved such suites and who were checking out. Long story short, within two hours I was moving into a suite with a full stove/oven. Ms. Andreayana's Spirit to Serve save me $50.00 in grocery that I would have given away or thrown out.

 

Ms. Virginia M. provide a pleasant voice of calm after being contacted by the Fire Department when the smoke detector went off due to bread creating smoke in toaster. Additional, she took extra measures by checking unoccupied rooms and acquired another toaster for me. Ms. Virginia's Spirit to Serve effort afforded me an opportunity to eat lightly toaster sausage sandwiches each morning; in a safe and smoke free environment.

 

These two TownePlace Suite by Marriott employees made my stay at Stafford/Quantico feel like coming home; and made me feel appreciated during January 04 - 11, 2013.

 

Respectfully,

Verne R.

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