HELP!  How do you resolve fraudulent activity with your Marriott Rewards points?

Discussion created by lisatraveler on Jan 6, 2013

My Marriott Rewards account was fraudulently debited 14,000 points for a service through Sky mall which I did not authorize!  I spoke to customer service reps with both Sky Mall and Marriott and I also sent three emails to Marriott Customer Service and, to date, my account has not been rectified!  This is frustrating and disappointing.  I have been a rewards member for many years and this has never happened.  Any assistance anyone can provide would be greatly appreciated.