HELP!  How do you resolve fraudulent activity with your Marriott Rewards points?

Discussion created by lisatraveler on Jan 6, 2013
Latest reply on Feb 6, 2013 by communitymanagers

My Marriott Rewards account was fraudulently debited 14,000 points for a service through Sky mall which I did not authorize!  I spoke to customer service reps with both Sky Mall and Marriott and I also sent three emails to Marriott Customer Service and, to date, my account has not been rectified!  This is frustrating and disappointing.  I have been a rewards member for many years and this has never happened.  Any assistance anyone can provide would be greatly appreciated.