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Why doesn't Gaylord provide standard Marriott rewards benefits?

Question asked by jpcbos on Dec 9, 2012
Latest reply on Dec 9, 2012 by painedplatinum

After NO response from Marriott Rewards support and calling the hotel several times, finally told that since the conference had 'paid/comp' my room, no room/night credit and then no credit for food/beverage @ Gaylord? Guess I need to convince my event management to find locations other than Gaylord for future events.

 

The LACK of any response from Marriott Rewards (I faxed information) after 3+ weeks is also disappointing ...

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