This past week Toni (Don't know last name, and I never asked), really helped another Platinum member and I with a series of complicated reservations. We had to book a series of FF's and wanted to make sure we got a group rate. All was done by Toni with precession and professionalism. She was patient, knowledgeable, and had a great sense of humor!
The reservations have worked out this week as I am staying in St. Charles at the FF part of this week and am attending meetings at other hotels. While I don't know Toni's last name nor initial. She has been in Omaha for a number of years, and in a native of Poland (One of my favorite countries) also she moved years ago from Chicago to Omaha.
Again, "Thank-you Toni", you deserve a special mention for a "Job well done"!