Beyond exceptional!

Discussion created by alehofer on Oct 7, 2012
Latest reply on Oct 8, 2012 by laurac

For our anniversary this year, we decided to return to Grand Cayman, where we had traveled five years ago to celebrate and had a wonderful vacation.  This year we chose the Grand Cayman Resort Marriott.  Even before our arrival, we were contacted by the concierge desk, who gave us great advice on the best way to get to the hotel from the airport. upon arrival in the evening, the greeting by the staff was helpful and friendly, and Jordi upgraded us to an Oceanview room.  We were delighted!


The room was very nice, and we slept well after enjoying a light meal and glass of wine in the lobby bar.  The next day we enjoyed the beach, explored the property and surrounding area, and relaxed.  However, at the end of the stay as we went back to the room to settle in for the evening, we found that the event in the beach bar below was very spirited, making for a noisy room for us.  I called down to the front desk after an hour, and spoke with Andreea T., Senior Front Desk Supervisor, who answered the phone.  Andreea was very apologetic  and offered to move us to a quieter courtyard view room, to get us away from the noise.  We agreed and began packing up, as she was sending a bellman up to help us relocate.  While packing ours things, Andreea called back to tell us she had found another Oceanview room on the opposite side of the resort, away from the noise, and offered that room instead.  We accepted and moved to the other room-- a junior suite on the top floor, with sweeping views and no noise.  It was perfect!


THe next day was another amazing day, and we didn't even leave the property!  We enjoyed the Restaurant Week menu at Solano for lunch and relaxed at the beach all day.  Upon returning to our room to watch the sunset from our balcony, we found a generous cheese plate and wine waiting, with a note from Andreea offering another apology for the previous inconvenience of the noisy room.  The gift made watching the Caribbean sunset even more enjoyable!  


Andreea went above and beyond in accommodating our request for a quieter room, as we were happy to accept even the courtyard view on this beautiful property!  In addition, her smiling face behind the desk and exceptional effort in assuring our comfort and satisfaction by moving us to a phenomenal room and sending us such a perfectly timed gift demonstrated her spirit to serve!


Employees like Andreea T. are the reason we are loyal Marriott guests!  Good people make a difference!




Jeff & Angelika Jones

Fairfax, VA