AnsweredAssumed Answered

48 Hour Guarantee for Platinum

Question asked by rjmoman on Sep 24, 2012
Latest reply on Aug 2, 2016 by gopadres

I just called the Platinum reservation line to make a reservation.  I was told both hotels in the city I was going to was sold out.  I inquired about the 48 hour Platinum Elite Guarantee.  I was told by the representative that the hotels likely requested for special permission to block the guarantee.  What is the point of offering a benefit of membership when you are not going to always honor it?  Why should I stay loyal to a chain that changes the rules to their benefit?  Has anyone else experienced this?