Rewards taken away - Mistake

Discussion created by mvihun on Sep 17, 2012
Latest reply on Sep 19, 2012 by communitymanagers

Back in July, I booked a 2 day hotel stay worth roughly 30,000 points.  We had to cancel the trip due to a death in the family.(My wife's grandmother passed away).  According to my account, the 30,000 points were deducted from the account anyway.  We never went to Long Island, NY.  We also gave the hotel plenty of notice in cancelling the rooms.   Can you please take a look at my account and adjust the points accordingly?




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