Well that was interesting. I found the following guarantee on the Platinum Elite Benefits site.
Exclusive Guest Services Line
Representatives are ready to assist you with all of your membership needs. Call your exclusive Elite Guest Services toll-free number, 800-321-7396, between 8:15 a.m. and 9 p.m., EST. Click here for numbers outside the U.S. and Canada.
However, when I tried to place a call tonight at 6:15 PM, I got a message saying they are only open Monday through Friday. I guess somebody needs to update their web site as Saturday and Sunday are definitely not covered. And BTW, I despise talking to computerized Interactive Voice Response Systems that really think they can help me. Epic fail.