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Having trouble getting points for a recent stay

Question asked by trey33 on Jul 30, 2012
Latest reply on Jul 31, 2012 by communitymanagers

Recent stay at JW Marriott Orlando - I have emailed, faxed, and now mailed a request for missing points to the addresses & fax number listed on the website. Hotel receipt attached to each. No one has responded - and I need the points posted soon as I have an upcoming reservation and I was counting on these points for it.  Help!!!!

 

(p.s. JW Marriott  Orlando had a few issues - room safe broken, deadbolt broken, balcony door lock broken. Also said they would give me an additional 1000 points in lieu of internet, I'm wondering if I should have just taken the free internet.   They fixed the safe.....)

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