profchiara

Hotel Name Problems Part II (AGH)

Discussion created by profchiara on Jul 19, 2012
Latest reply on Mar 26, 2017 by vonnecat

Hi all,

I finally gave in and called Marriott's Rewards line.  After listening to an automated man speak (admittedly he was able to understand all my responses and problem), I got transferred to a human and told him my problem with the Autograph Venezia billing as the Grand Hotel dei Dogi and as a result not getting the x5 points for the $292 spent on taxes (should be about 1500 points - 292) and here was the response after I told him I'd spoken to Chase MR Premier cards twice:

 

REP: "Sorry I can't help you with that. I don't have any control over it. You will have to call the hotel."

ME: "In Italy?"

REP: "That's the only way to get them to change the way they billed it."

 

I hung up.  I am going to take all your advice and email Andy.  This is ridiculous, especially if it is happening on a larger scale, and especially the idea that I'd have to call Europe to get my points.

ProfChiara

 

PS - You can now be certain I will never stay at this hotel again, free or not.sc

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