mikemarshall

Great Employee at TownPlace Suites in Bloomington, Indiana

Discussion created by mikemarshall on Jul 12, 2012
Latest reply on Jul 16, 2012 by laurac

I just wanted to say Thank You to Hannah Hansen, Guest Experience Supervisor at TownPlace Suites in Bloomington, Indiana.

 

My daughter was walking to the pool and stepped on a splinter.  Hannah heard the crying and pro-actively came out to investigate.

Hannah brought my daughter into the lobby, offered her free ice cream and calmed her fears. She then found some tweezers and

applying skills we later learned that she acquired from her father who is an orthopedic surgeon she removed the splinter.

 

She handled the situation with, care, humor and compassion.  Thank you, Hannah!

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