I just wanted to say Thank You to Hannah Hansen, Guest Experience Supervisor at TownPlace Suites in Bloomington, Indiana.
My daughter was walking to the pool and stepped on a splinter. Hannah heard the crying and pro-actively came out to investigate.
Hannah brought my daughter into the lobby, offered her free ice cream and calmed her fears. She then found some tweezers and
applying skills we later learned that she acquired from her father who is an orthopedic surgeon she removed the splinter.
She handled the situation with, care, humor and compassion. Thank you, Hannah!