THE RAPHAEL HOTEL AUTOGRAPH COLLECTION IN KANSAS CITY.
CHECK IN 07/08/2012 CHECK OUT 07/11/2012
WHAT I NEED TO DO? THE HOTEL IS SOLD OUT BECAUSE DE MLB ALL STAR GAME, I AM VERY DISSAPOINTED, I THINK IS A FOUL PLAY.
I AM PLATINUM MR
Did you get a confirmation email that the room is guaranteed to your credit card on file? If so, call up the Marriott Platinum line and bring this issue up with them. As long as you didn't cancel it, they should pay you compensation (probably $200 for Autograph Collection) and relocate you to another hotel.
Only offer relocate to a Embassy Suite near, but no $200 compensation
Either contract Marriott via the Contact Us link on their website or call them up and let them know about this. The room should have been guaranteed to your credit card. The reservation should still be on file but if you have an email confirming it you can give them that as proof. Let them know the hotel cancelled because of the MLB All Star game during that period.
I like GK's advise. Let us know the outcome, please, jj.
I'll bet every hotel in town is full because of the game and charging outrageous prices.
Hard work, but i receive $200 check and 2 free nights in raphael hotel, one month later, but its ok. Thank you all of you for the advice.
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