shblackwell

Spirit to Serve Laguna Cliffs Resort

Discussion created by shblackwell on Jun 10, 2012
Latest reply on Jun 19, 2012 by laurac

I would like to nominate Christine F. of the Marriott Laguna Cliffs Resort for a Spirit to Serve award.  She has been the bartender in the OverVue Bar and in its predecessor Commodore's for ten years.  During that time she has provided outstanding service and assistance.  She always remembers my drink preferences and my food restrictions.  She also recommends new items on the menu she thinks I might enjoy.

 

She is friendly, very smart, and an exemplary representative of the hotel and of the Marriott commitment to excellence.

 

She also knows more about baseball than anyone else I've ever known.  On more than one occasion I've seen her react to an umpire's call that was subsequently overturned.

 

Like most of the folks here, I do travel a lot.  And I can truthfully say, I have never encountered as outstanding service employee in any industry as Christine F.

 

Steven H. Blackwell

Outcomes