frustratedindc

Customer Service ??? Line

Discussion created by frustratedindc on Jun 4, 2012
Latest reply on Jun 20, 2012 by communitymanagers

The situation:

The desk clerk was not able to find my Marriott Rewards number when I checked in.  I didn't have it with me.

 

Today, I simply wanted to add my Marriott Rewardsnumber to a recent stay (3 nights ago).

 

Called hotel.  Can not do locally after 24 hours from check out.

 

Called call center and was given wrong number to Marriott Rewards Customer Support.

 

Called correct number.

 

SAT ON HOLD FOR FIFTEEN MINUTES.

 

This is unacceptable and does not inspire my brand loyalty... at all.

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