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Embarrassing and horrible encounter with Marriott Staff

Question asked by hgrossman on May 29, 2012
Latest reply on Oct 28, 2012 by gemprincess

I had a horrendous experience with a Guest Relations  Manager at The Residence Inn

in NYC in Times Square recently. I've been a Platinum member for five years and it

really made me reconsider if I want to continue as a Marriott Customer, who

do I complain to and find out if this person will apologize and that Platinum Members

should not be treated like Bums coming in off the street.

Thanks,

Howard Grossman

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