On Monday I received an e-mail from Marriott asking me to take a survey. The e-mailed indicated that Marriott had noticed that my number of stays had dropped off and wanted to know why. (In 2010 I actually had 75 nights, in 2011 I missed it by 5 nights and they renewed my Platinum status. So far I have only stayed 6 nights this year.) I took the survey and indicated that I was "trying out" other brands due to the concierge lounges being closed on weekends and most hotels no longer offering complimentary breakfast to make up for the CL being closed. Rather than type a whole lot I referred to the many threads on MRI regarding this issue.
Within an hour I had an e-mail asking for more information, which I responded to today. Each time I mentioned "trying out" other brands I also mentioned that I hoped Marriott would correct this problem, so I could remain a loyal Marriott customer.
Has anybody else been contacted by Elite Loyalty Special Services?