AnsweredAssumed Answered

Marriott have changed my booking without advising me!

Question asked by janniro on May 15, 2012
Latest reply on Sep 29, 2013 by lakersfan


Some months ago I booked a room at the Renaissance Nashville for 5 nights, 6June - 11June, with 100,000 Marriott Reward points.

I have just checked my reservation and find the booking has been changed, without notification to me, to 120,000 points.  I know the hotel has been reclassified from a grade 5 to a grade 6 but I made the booking when it was a grade 5.

 

Is it normal practice for Marriott to do this?

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