I recently stayed at the Fairfield hotel in the Marriott Complex in downtown Indianapolis. This was over the weekend of the Mini-Indy Half Marathon race (over 35,000 runners, extremely busy). I was checked in by Ally D, who should be in charge of Marriott customer service training worldwide. She was pleasant, knowledgeable, polite and very efficient. I was acknowledged for being a loyal Platinum member, had my room upgraded without asking for it, thanked in advance for choosing her hotel and so much more. While everyone at the Fairfield was great, Ally made me feel at home.
Thanks Ally! And I will return!