Hotel not honoring Platinum guarantees

Discussion created by traveler9907 on Apr 22, 2012
Latest reply on Jul 18, 2013 by drewrox402

Checked into the Marriott Newport Beach Bayview (California).  Was not welcomed as a Platinum Premier member, nor was I asked if I would like an arrival gift or points.  I had to tell the clerk as I was heading to the elevator that I wanted points.  I wrote an email to Marriott, who then contacted the manager.  She called me in the room and offered a fruit plate.  I don't think a fruit plate = $100 gift guarantee.  In addition, this hotel does not have a concierge lounge; we are supposed to be offered a complimentary continental breakfast instead.  I was not offered this as well.  This also should come with a $100 gift.  Avoid this hotel if you are a Platinum Premier member and want to be rewarded for your loyalty to Marriott.